Terms of Service

Orders & pricing

All prices are in US dollars and include duties and taxes for our shipping countries. An order is accepted once payment is confirmed. If an item is unavailable or a price was shown in error, we will contact you and refund any payment in full.

Product details

Metal weights are approximate. Natural gemstones and handcrafted finishes vary slightly, which makes every piece unique.

Each product page states whether a piece is set with natural diamonds or moissanite, and lists any gemstone treatment (such as heating).

Custom designs

Custom designs are quoted individually and paid in full before production. We share a CAD design for your approval first and revise it as often as you need; production takes about 15–20 days after payment.

Personalised & custom pieces

Engraved, resized and custom-designed pieces are made to your specification and cannot be returned unless faulty.

Returns

See our Returns, Refunds & Warranty policy for the 15-day return window, the 1-year warranty and conditions.

Seller

DM Gems, G4B, Heera Panna Complex, Uncha Kunwan, Haldiyon Ka Rasta, Johari Bazar, Jaipur 302003, Rajasthan, India. Questions about these terms? Email dmgemsjaipur@gmail.com or WhatsApp +91 86199 43120.

Grievance officer

Mohammed Shanu · mohammedshanu21@hotmail.com · +91 86199 43120. Complaints are acknowledged within 48 hours and resolved within one month.